Privacy Policy

Categories of information we gather

When you register and play, we obtain identifying details such as your full name, date of birth, postal address, email, and phone number, along with copies of identity documents required by our licensing obligations.

Technical signals including IP address, browser type, device fingerprint, operating system, and approximate geolocation are recorded for security monitoring and platform stability.

Records of deposits, withdrawals, gameplay history, support tickets, and marketing preferences are also stored within our secure systems.

Purposes for which information is used

Personal information enables Snatch Casino to verify your identity, fulfil anti-money-laundering obligations, process transactions, and deliver a personalised gaming experience.

We rely on operational data to detect suspicious activity, prevent fraud, enforce responsible gaming controls, and respond to enquiries from our players.

With your explicit opt-in, we may send tailored promotional communications. You can withdraw that consent at any moment through your account settings.

Disclosure to third parties

Information is shared only with vetted partners such as payment processors, identity-verification providers, game suppliers, fraud-prevention vendors, and the Curaçao Gaming Authority when required by licence conditions.

Each external recipient is bound by contractual confidentiality clauses and may only use the data for the specific purpose for which it was provided.

We never sell player records to advertisers or unrelated commercial entities under any circumstances.

Storage period and your rights

Records are retained for the duration mandated by our gambling licence and applicable Canadian privacy law, which is typically five years after account closure for transactional history.

You have the right to request a copy of the information we hold, to ask for corrections, to restrict processing, and, where legally possible, to demand erasure of your data.

All such requests are handled within thirty days. We may need to confirm your identity before fulfilling any request to protect your account from unauthorised access.

Security measures and cookies

Snatch Casino encrypts traffic between your device and our servers using TLS protocols and stores sensitive credentials in hashed form within isolated environments.

Our website uses cookies and similar technologies to remember preferences, maintain login sessions, and gather anonymised analytics. You can manage these through your browser controls or our cookie banner.